At RAD Wholefoods we do our very best to deliver you the best products at the best price. To do this, we work a little differently to other online businesses.
1 We process orders on the 1st of each month for the month prior. This means that if you order on the 2nd of the month, your order will not be processed until the 1st of the following month.
2 After we process your order, it will take 7-10 days for us to pick, sort and deliver your products. We will send you an email to advise of an approximate delivery date or when your products will be ready for pick up. Please leave a comment in the checkout if you have any special delivery instructions.
3. We can not service all areas of Victoria/Australia just yet, please check our shipping areas to see if we can deliver to you. If you are outside of our delivery area, you are more than welcome to take a trip to Mt Macedon and pick up your parcel. Enjoy the town and maybe even stop for a coffee or take a stroll to the Mt Macedon Memorial Cross.
4 We only offer products that we can source. On occasion a product we offer may be out of stock at our supplier. If this happens to one of your products, we will notify you as soon as we become aware and arrange a full refund for that product. If we have any information on when it may be back in stock, we will also advise you! (please note we are unable place items on backorder)
5 We take great pride in the products we offer. If for any reason you are unhappy with a product, please let us know. We want to ensure that the products we are providing are of the best quality and meeting our customers needs.
6 We are not able to split down larger quantities of any food products. This is to ensure we comply with local food handling laws and to ensure your products are of the highest quality. We will do this with some non-food items though, such as epsom salts.
7 Although we can not break down bulk quantities of food items, we encourage you to consider sharing a bulk amount of food with a friend or family member. This way you can make the most of bulk pricing discounts, less packaging and even reduced shipping costs.
8 We take all care to provide the best quality product, but can not be held responsible for manufacturing errors. Please contact us immediately if there are any issues with your products.
9 We reserve the right to not supply a product to you if it does not meet our strict quality expectations.
10 We reserve the right to change product pricing as needed. You will be charged the amount that was listed at time of your checkout.
11 RAD Wholefoods is a company owned by two mums in the community, and we strive to make shopping for, and using the best quality ingredients as easy as possible for you.